Terms of Service

The service

BookByText is an AI-powered scheduling assistant operated by Alexander White (sole proprietor) that helps you book, confirm, reschedule, or cancel appointments with a participating local business, over our phone line, by text message and over web chat.

SMS program terms

These terms apply to the BookByText appointment messaging program on our booking number, (925) 489-1150. Full program disclosures are published on our SMS Program page.

• Program: BookByText appointment messaging.
• You opt in one of three ways: by sending the first text message to our published booking number, (925) 489-1150; by giving your mobile number to a business's web chat assistant and agreeing when it asks whether it may text you about your appointment; or by booking an appointment on a call to a business whose phone line our booking assistant answers, in which case we text your confirmation and any reminder to the number you called from and the assistant tells you so before the call ends. Any one of them is your consent to receive SMS messages related to your appointment: booking confirmations, appointment reminders, cancellation and reschedule notices, and replies to your questions. Consent is not a condition of purchase, and you can book without giving a number at all.
• We will never message anyone who has not asked us to. We do not buy, rent, or accept phone numbers from purchased lists, third parties, or affiliates, and we do not accept consent gathered on our behalf by anyone else. A number you give to the web chat assistant is used only for the appointment you gave it for, and only if you agreed to be texted.
• Message frequency varies depending on your conversation and upcoming appointments.
• Message and data rates may apply.
• You can reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.
• For how we handle your mobile information, see our Privacy Policy. Mobile opt-in data and consent are never shared with third parties for marketing.

Booking accuracy

Appointment times are only confirmed when the assistant explicitly confirms a booking against the business's actual available hours. The assistant will not confirm a booking outside business hours or with incomplete information.

No guarantee of availability

Slots are offered based on information available at the time of the conversation and are not guaranteed until confirmed. Businesses may need to reschedule due to unforeseen circumstances.

Deposits, cards on file, and missed appointments

Some businesses ask for a deposit when you book, or offer to save a card for missed appointments. You will only ever be asked for either where the business you are booking with has turned it on. Where it is in use, it runs through Stripe: your card details go to Stripe directly and are never seen or stored by us or by the business. A deposit would be paid when you book, for the amount shown before you pay. A saved card would be charged only if you miss an appointment, and only at the business's own decision — nothing is charged automatically by the assistant. Deposits and no-show charges are payments to the business you booked with; questions about one, including refunds, are decided by that business — contact them directly, or write to support@bookbytext.co.

Acceptable use

Do not use this service to send abusive, unlawful, or fraudulent messages. We may suspend access for misuse.

Changes

These terms may be updated from time to time; continued use of the service after changes means you accept the updated terms.

Contact

Questions about these terms can be directed to the business you are booking with, or to the operator, Alexander White, at support@bookbytext.co.